Privacy Policy.

Privacy Policy
Last updated: 23 January 2025

At The India Gabrielle Clinic, we are committed to protecting your personal data and respecting your privacy. We adhere to the requirements of GDPR and UK data protection legislation. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with us online and offline.

1. Who We Are

The India Gabrielle Clinic (“we,” “us,” or “our”) operates as a UK-based business. This Privacy Policy applies to our website, booking and payment systems, social media platforms, and other services.

2. Information We Collect

We collect and process the following types of personal information:

  • Personal Information: Name, email address, phone number, postal address, and payment details.

  • Appointment Details: Information provided via the Ovatu booking system, including health information for treatment suitability.

  • Before and After Photos: Used to monitor results, track treatment progress, insurances purposes and marketing (with consent).

  • Payment Information: Processed securely through Stripe and EPOS Now.

  • Communications: Emails, WhatsApp messages, and other correspondence.

  • Usage Data: Website usage statistics (e.g., IP address, browser type, pages viewed) collected via Squarespace and Google Analytics.

  • Social Media Data: Interactions with us on Facebook, Instagram, TikTok, and other platforms.

3. How We Collect Your Information

  • Information You Provide: When you make bookings, fill out forms, subscribe to newsletters, or contact us.

  • Automatically Collected Information: Such as IP addresses, device type, and browsing behaviour.

4. How We Use Your Information

We use your personal data for the following purposes:

  • Bookings and Appointments: To manage appointments and assess treatment suitability (including identifying contraindications).

  • Treatment Monitoring: To keep records of treatment results using before and after photos.

  • Payments: To process payments securely.

  • Communication: To send confirmations, updates, and marketing materials (with your consent).

  • Service Improvement: To improve our website, services, and customer experience.

  • Legal and Regulatory Compliance: To meet obligations under applicable laws.

5. Third-Party Services

We work with trusted third-party providers to deliver our services, including:

  • Squarespace: Website hosting and analytics.

  • Ovatu: Appointment scheduling and management.

  • Mailchimp: Email marketing.

  • Stripe and EPOS Now: Payment processing.

  • Ionos: Email services.

  • WhatsApp: Client communication.

  • Google, Facebook, Instagram, TikTok: Marketing, social media engagement, and analytics.

Each provider has its own privacy policy, which we recommend reviewing for more details.

6. How We Protect Your Data

We implement strict security measures, including:

  • Secure payment processing.

  • Encrypted communications (e.g., HTTPS on our website).

  • Access controls to restrict data access.

  • Regular monitoring and updates to our systems.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce agreements.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data (where applicable).

  • Object to or restrict the processing of your data.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, email us at info@indiagabrielle.co.uk.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies may collect information about:

  • Your usage and preferences.

  • Analytics data (e.g., pages visited, referral sources).

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies.

10. Social Media and External Links

Our website and communications may include links to third-party websites and social media platforms. We are not responsible for their privacy practices. Please review their policies.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, contact us immediately.

12. International Transfers

We will not transfer your information outside the European Economic Area (EEA) without first obtaining your consent.

13. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website, and significant updates will be communicated directly where possible.

14. Contact Us

If you have any questions or concerns about this policy or how your data is handled, contact us at info@indiagabrielle.co.uk

Thank you for trusting The India Gabrielle Clinic with your personal information.